Standard shipment time is up to 72 hours, unless specified otherwise. The majority of orders are sent on the same 
day. If the shipment time exceeds 72 hours, such information is given in the product description. The shipment time is 
counted in working days (without Sundays and public holidays).

Goods are delivered by courier, unless specified otherwise. A standard delivery price is:

PL 19 PLN

CZ 160 CZK

SK 7,69 EUR

AT 15 EUR

BE 22,5 EUR

BG 33,75 EUR

CH 52,5 EUR

CRO 23,75 EUR

DK 21,25 EUR

ESP 32,5 EUR

EST 26,25 EUR

FIN 35 EUR

FR 26 EUR

GB 23 EUR

GR 36,25 EUR

HU 20,5 EUR 

IRL 32,5 EUR

IT 30 EUR

LT 15,5 EUR

LV 21,25 EUR

NL 18,75 EUR

NO 50 EUR

PT 40 EUR

RO 30 EUR

SLO 27,5 EUR

SWE 36,25 EUR

For goods of an irregular shape, large weight or dimensions, the prices and terms of delivery are agreed on a case-by- 
case basis. The Seller may refuse to ship untypical goods.

Goods may be collected in person solely subject to prior appointment and the Seller’s prior consent. The Company 
sells via two channels: wholesale delivery and mail order. Therefore, there is no offline shop with fixed opening hours.

Methods of payments:
-traditional bank transfer

PLN -> PL 13 1050 1328 1000 0097 0883 4453
CZK -> Komerční banka 115-8589330227/0100
EUR -> PL 37 1050 1328 1000 0097 0883 5088 SWIFT: INGBPLPW


-fast online transfer without commission (fast payments are operated by DOTPAY);
-cash on delivery, solely with the Seller’s consent and for defined groups of goods and Customers.

Complaints concerning damages in transit:

We would like to inform you that products are not delivered by our own means of transport, but by third-

party transport/courier companies. Therefore, our online shop is not a carrier, but acts as an intermediary

between a buyer and a carrier.

To file a complaint concerning a damage to the product in the package that was caused in transit, a certificate

of damage signed by a courier that delivers the product must be submitted. The complaint is not handled by

our company, but by a transport/courier company. Without such a certificate, the carrier can reject the

complaint and that is beyond our control! That is why, please, unpack and inspect the content of each

package in the presence of a courier and if you find any damage, draw up the certificate and have it signed

by the courier immediately. It is preferable that you document the damage with photos, which will be very

helpful to pursue your claims. The above guidelines do not result from our lack of will to solve problems, but

from regulations of courier companies, which often reject complaints if the certificate is not signed in the

presence of their courier. Please, be understanding. We protect our packages as carefully as possible. Each

product is inspected before shipment and for sure leaves us without damage. In the case of packages

collected from points of collection or package machines, please make a photo before and during the opening

of your package to present photo documentation to the carrier. If a package delivered to InPost package

machines is found damaged, it can be put back into the package compartment (check procedures on the

carrier’s website).

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