Standard shipment time is up to 72 hours, unless specified otherwise. The majority of orders are sent on the same
day. If the shipment time exceeds 72 hours, such information is given in the product description. The shipment time is
counted in working days (without Sundays and public holidays).
Goods are delivered by courier, unless specified otherwise. A standard delivery price is:
PL 19 PLN
CZ 160 CZK
SK 7,69 EUR
AT 15 EUR
BE 22,5 EUR
BG 33,75 EUR
CH 52,5 EUR
CRO 23,75 EUR
DK 21,25 EUR
ESP 32,5 EUR
EST 26,25 EUR
FIN 35 EUR
FR 26 EUR
GB 23 EUR
GR 36,25 EUR
HU 20,5 EUR
IRL 32,5 EUR
IT 30 EUR
LT 15,5 EUR
LV 21,25 EUR
NL 18,75 EUR
NO 50 EUR
PT 40 EUR
RO 30 EUR
SLO 27,5 EUR
SWE 36,25 EUR
For goods of an irregular shape, large weight or dimensions, the prices and terms of delivery are agreed on a case-by-
case basis. The Seller may refuse to ship untypical goods.
Goods may be collected in person solely subject to prior appointment and the Seller’s prior consent. The Company
sells via two channels: wholesale delivery and mail order. Therefore, there is no offline shop with fixed opening hours.
Methods of payments:
-traditional bank transfer
PLN -> PL 13 1050 1328 1000 0097 0883 4453
CZK -> Komerční banka 115-8589330227/0100
EUR -> PL 37 1050 1328 1000 0097 0883 5088 SWIFT: INGBPLPW
-fast online transfer without commission (fast payments are operated by DOTPAY);
-cash on delivery, solely with the Seller’s consent and for defined groups of goods and Customers.
Complaints concerning damages in transit:
We would like to inform you that products are not delivered by our own means of transport, but by third-
party transport/courier companies. Therefore, our online shop is not a carrier, but acts as an intermediary
between a buyer and a carrier.
To file a complaint concerning a damage to the product in the package that was caused in transit, a certificate
of damage signed by a courier that delivers the product must be submitted. The complaint is not handled by
our company, but by a transport/courier company. Without such a certificate, the carrier can reject the
complaint and that is beyond our control! That is why, please, unpack and inspect the content of each
package in the presence of a courier and if you find any damage, draw up the certificate and have it signed
by the courier immediately. It is preferable that you document the damage with photos, which will be very
helpful to pursue your claims. The above guidelines do not result from our lack of will to solve problems, but
from regulations of courier companies, which often reject complaints if the certificate is not signed in the
presence of their courier. Please, be understanding. We protect our packages as carefully as possible. Each
product is inspected before shipment and for sure leaves us without damage. In the case of packages
collected from points of collection or package machines, please make a photo before and during the opening
of your package to present photo documentation to the carrier. If a package delivered to InPost package
machines is found damaged, it can be put back into the package compartment (check procedures on the
carrier’s website).